Role Description
The purpose of this role is to ensure management of day-to-day Financial Operations by coordinating service delivery to customers in a meticulous, accurate, timely and consistent manner. The role holder shall manage, control and monitor all processes related to Payments (local& International) , Reconciliation, Settlement, Operational and Financial Risk of the banking transactions.
Core Responsibilities
1. Operations
- Supervise and coordinate the banking operations team activities ensuring accuracy and timeliness.
- Ensure that rips interface and all e- channel products are working properly at Head Office and in branches and related performance reports are produced on weekly, monthly, and annually basis
- In collaboration with cross functional departments create and implement Alternative Channels strategies for all customer segments.
- Ensure that the complaints of customers related to the operations and back offices of e- channels are solved on time;
- Perform daily call over of processed transactions to ensure processing errors are corrected same day before close of business.
2. Cash Management
- Ensure branch supply in branch are performed according to the current process and procedure and in accordance with signed insurance contract.
3. Transactions processing & Reconciliations:
- Manage channels to ensure optimal availability of self –service channels including ATM and Mobile Banking, push and pull, e-kash, e-tax and others to facilitate the achievement of set targets.
- Authorize all transactions within the limit processed by team members after verifying the supporting document and ensure that all transactions are processed and authorized in a manner that minimizes operational and fraud risk.
- Managing the effective operation of the bank reconciliation control across the department
- Daily monitoring of transactions for exception management and, controls through authorization of transactions that result from outcome of RIPPS transactions, customer/ departmental instructions, and reconciliations,
4. Policy and procedures
- Develop, modify, and implement policies and procedures for management of banking operations to better customer experiences.
- Develop, modify and implement policies and procedures for management of western Union, debit Cards, Mobile banking, push and pull, E-tax , E-Kash and other E-channels to ensure better customer experiences
- Continuous review and identification of process gaps for optimization, digitization, development and implementation.
- Deliver coaching/training and support to branches on branch operations process and procedure functionality and rubikon
5. Administration
- Write and respond to claim letters to or from banks and customers in line with reconciliation in 72 hours of noticing the open item or reception of the claim.
Qualifications
- Minimum of 3 years’ working experience in the banking/offshore sector in a related position.
- Experienced in the Banking operations processes and procedures, Finance and Digital Banking industry.
- Financial decisions abilities
- Versatility, flexibility, passion, and commitment to quality Customer experience/Service delivery.
- Leadership and team management abilities
- Strong analytical and problem-solving skills
- Bachelor’s degree in finance, Economics, Business Administration, Accounting or related field